Return Policy

Modified on Mon, 6 May at 7:40 PM

If you have any questions or need further assistance with your return, please contact our customer service team. You can reach us at support@opensuperapp.com. We are here to assist you and ensure your shopping experience with us is exceptional.


30-Day Return Policy for Standard Merchandise


We are pleased to offer a 30-day return policy for standard merchandise, allowing you to return your purchase for any reason within 30 days of the delivery date. Here are the key details of our return policy for standard merchandise:


Timeframe: Returns must be postmarked within 30 days from the date of delivery.


Conditions: To be eligible for a return, the merchandise must be in its original condition, unused, and in its original packaging.


Return Shipping: Return shipping is the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of your items. You can contact support@opensuperapp.com for the correct return address.


Refund: Once we receive the returned merchandise, we will process your return within 10 business days. Refunds that meet the terms of this policy will be issued to the original payment method used for the purchase within 5 business days. Your payment method may take additional time to process the refund.



Exclusions

  • All sales of digital goods are final and not returnable.
  • Custom items, including merchandise printed with customer designs, are non-returnable unless there are manufacturing defects. For custom items with manufacturing defects, please refer to the "Returns for Defective Custom Items" section below.


Returns for Defective Custom Merchandise


We take great pride in the quality of custom items, and we strive to ensure that they meet your expectations. In the unlikely event that you receive a custom item with manufacturing defects, please follow these steps:


  • Contact our customer service team within 30 days of receiving the defective custom item; and
  • Provide detailed information about the defect, including clear photographs.


This will help us assess the issue promptly. Our standard policy is to replace defective items, but if you would like a refund please include that information in your report to us.


Unclaimed, Rejected, and Misaddressed Merchandise


If you experience any of the following problems, contact us within 30 days of your order date, and we will be happy to assist you:


  • Your order was made available for pickup at the local carrier pick up point, and it was not claimed within the timeframe given by the carrier; 
  • Someone at the delivery address rejected your order; or
  • You provided a shipping address considered insufficient by the carrier.


Additional Information


Our commitment to customer satisfaction remains our top priority, and we will do our best to resolve any issues related to defective custom items as quickly as possible.


We reserves the right to modify or update this return policy at any time without prior notice. Orders placed prior to the update will be subject to the terms of the policy in effect at the time the order was placed. It is your responsibility to review this policy periodically for any changes.


Nothing in this policy prevents OPEN from taking steps that in its sole discretion are important to combat fraud or other illegal activity.


Thank you for choosing OPEN! We appreciate your business and look forward to serving you again in the future.

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